Welcome to Florist Blackwall. These Terms & Conditions apply to your access to and use of our online flower delivery services, operated via our e-commerce platform. By placing an order with Florist Blackwall, you agree to the following Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all customers ordering flower arrangements for delivery in Blackwall and the surrounding areas.
In these Terms & Conditions, the following meanings apply:
Our services are available to individuals and businesses capable of forming legally binding contracts under English law. By placing an order, you confirm that you are at least 18 years of age or have the authority to order on behalf of an entity.
1. Placing an Order: To purchase flowers or related products, choose your desired items on our website and add them to your basket. Proceed to the checkout page and follow the on-screen instructions to complete your order. Ensure all recipient details, delivery address, and any special instructions are entered correctly. Orders are only accepted through our online platform; telephone, email or in-person orders may not be accepted unless specified on our website.
2. Order Confirmation: Submission of an order constitutes an offer to buy. We will send you an order confirmation via our website or other electronic means as soon as your payment has been successfully processed. This confirmation confirms receipt of your order and details the flowers or items purchased, delivery address, and scheduled delivery date.
3. Acceptance: All orders are subject to acceptance and product availability. In case of product unavailability, we will notify you as soon as possible and offer a suitable alternative or a full refund.
4. Amendments: Should you wish to make changes to your order, please contact us as soon as possible. We will make every effort to accommodate amendments, but they cannot be guaranteed, especially on the day of dispatch or delivery.
We strive to display products and provide descriptions that are accurate and complete. However, as flowers are natural products and subject to seasonal availability, we reserve the right to substitute certain stems, containers, or packaging. Any substitutions will be of equal or greater value, and we will maintain the style, quality, and colour scheme as closely as possible. If a substantial change is necessary, we will notify you before dispatch whenever feasible.
All prices listed on our website are in Pounds Sterling (£) and include Value Added Tax (VAT) at the current applicable rate. Delivery charges, where applicable, are stated separately at the checkout and before you confirm your order. Prices may be updated without notice, but such changes do not affect confirmed orders.
We accept major credit and debit cards, as well as other payment methods stated at checkout. Payment must be made in full before an order is processed and shipped. Our payment processing is handled through secure third-party payment providers; your debit and credit card details are encrypted and not stored by Florist Blackwall. By submitting your payment details, you confirm that you are authorised to use the payment method provided.
We offer flower delivery services to Blackwall and surrounding areas. At checkout, you must specify the recipient’s full address, including postcode, and a valid contact number. Deliveries are typically made during business hours; options for same-day, next-day, or future-date delivery are subject to our terms as stated on the product or delivery information page.
While we make every effort to deliver on your chosen date, delivery times are not guaranteed due to factors beyond our control (e.g. access limitations, recipient availability, traffic or adverse weather). If we are unable to deliver as scheduled, we will contact you to arrange an alternative date or issue a full refund if delivery is no longer feasible.
1. Order Cancellations: Should you wish to cancel your order, please notify us as soon as possible. Our cancellation policy is as follows:
2. Refunds: In accordance with the UK Consumer Contracts Regulations, perishable goods such as flowers are not always subject to the standard 14-day cancellation or return period. However, if you receive items that are faulty, damaged, or significantly not as described, please contact us within 24 hours of delivery with photographic evidence where possible. Upon investigation, we may offer a replacement, credit note, or refund, at our discretion.
It is your responsibility to provide correct and complete delivery details, including any specific instructions for access to the delivery address. We cannot be held liable for failed deliveries due to incomplete or incorrect address information supplied by you. Please ensure that either the recipient or a designated individual is available to accept delivery. In the event that no one is available, flowers may be left with a neighbour or in a safe place, or a delivery card will be left with instructions for collection or re-delivery, where feasible.
Some products may contain pollen, nuts, or other allergens. If the recipient has specific allergies, it is your responsibility to advise us at the time of ordering. All flowers and plants are supplied with care instructions; it is your responsibility to follow these to ensure longevity and safety.
From time to time, Florist Blackwall may offer promotional discounts or codes. These are subject to their stated terms and may not be combined with other offers unless specified. Promotional codes must be entered at the point of purchase and cannot be applied retrospectively.
We will not be liable for any indirect, special, incidental, or consequential damages, including but not limited to lost profits, sabotage of delivery, or dissatisfaction resulting from the interpretation of colour, style, or arrangement of floral products. Our liability for any claim relating to any purchase shall be limited to the amount paid for the relevant product(s).
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under English law.
Florist Blackwall will not be held liable for failure or delay in fulfilling orders due to circumstances beyond our reasonable control, including but not limited to acts of God, strikes, epidemics, extreme weather, transport disruptions, or unavailability of vital materials.
All content on the Florist Blackwall website, including photographs, product descriptions, logos, and brand names, is our intellectual property or used with permission. Use of this content without our consent is strictly prohibited.
Your privacy is important to us. Personal data provided as part of the ordering process is processed in accordance with current Data Protection legislation. We will not share your details with third parties except where necessary to fulfil your order or where required by law.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), shall be governed and construed in accordance with the laws of England and Wales. Both parties agree to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. The newest version will be posted on our website and will take effect immediately upon publication. Your continued use of our Service after changes have been made constitutes acceptance of those changes.
If you have any questions, concerns or complaints regarding these Terms & Conditions, or require assistance with your order, you may use the contact form provided on our website. Our team is committed to ensuring your experience with our flower delivery service in Blackwall and the surrounding areas is a positive one.
Please note that these Terms & Conditions apply to all customers placing orders for online flower delivery in Blackwall as well as the neighbouring locations. The details outlined above are intended to ensure consistent standards of service, transparency, and reliability for our valued community of customers throughout Blackwall and its surrounding regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 263 Poplar High St, Poplar, London, E14 0BE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackwall, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackwall.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
