At Florist Blackwall, we are proud to be the trusted local florist, delivering beautiful, fresh flowers to households and businesses in the Blackwall area. Our Fresh Flowers Guarantee assures you that every bouquet and arrangement is expertly prepared with quality and longevity in mind. We believe every customer deserves flowers at their absolute best, backed by attentive customer care and a fair returns process.
We take the utmost care when preparing and delivering your flowers. If, however, your flowers arrive damaged or not as described, please inspect your order immediately upon delivery. Should you notice any damage or substantial deviation from your order, please notify us as soon as possible. To resolve the issue promptly, we may ask for a clear photo of the arrangement as received on the day of delivery. Once received, we will assess the situation and offer an appropriate solution as set out below.
Florist Blackwall guarantees that all flowers delivered will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our care instructions. If your flowers begin to wilt or show signs of poor condition within this five-day window despite proper care, please contact us right away. We advise reaching out within this timeframe to ensure we can best assist you under our freshness guarantee.
Your satisfaction is our top priority. If your order falls short of your expectations due to damage, wilting within the freshness window, or any other significant issue, you are entitled to:
We will consult with you on your preferred remedy once we have had the opportunity to review the issue. In mutually agreed scenarios, we may collect the original flowers before issuing a refund or arranging a replacement.
While our team strives to deliver top-quality flowers and service every time, we recognise that things can sometimes go wrong. If you wish to make a complaint about your flowers or your experience with Florist Blackwall, please notify us within five days of delivery. Timely contact helps us address your concerns swiftly and satisfactorily.
To submit your complaint, simply provide your order details, a brief description of the issue, and, if possible, supporting photos. Our team will investigate promptly and respond with our proposed solution, keeping communication clear and professional throughout the process.
Florist Blackwall is dedicated to serving the local Blackwall community with integrity and care, both in our products and our after-sales service. We pledge to handle all returns, refunds, and complaints fairly, promptly, and transparently, in keeping with our reputation as Blackwall’s trusted partner for all your fresh flower needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
